Revised Effective Date: 25 January 2025

1. Introduction

At Sciency Africa, we value the privacy of our users and are committed to protecting the personal information you share with us. This Data and Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using our platform, you consent to the practices described in this policy.

2. Information We Collect

– Personal Information: Name, email address, phone number, and other contact details provided during registration or when using our services.
– Educational Data: Information related to your participation in our courses, including assessments, progress reports, certifications, and usage logs.
– Technical Data: IP address, browser type, device information, and operating system, gathered through cookies and tracking tools.
– Usage Data: Platform interactions, such as pages visited, time spent, and learning behaviours.

3. How We Use Your Information

– Providing Services (contractual necessity): To deliver, manage, and personalise our educational services.
– Communication (consent/legitimate interest): To send updates, notifications, and service-related communication.
– Improvement (legitimate interest): To analyse usage patterns and improve our platform.
– Legal Compliance (legal obligation): To meet regulatory requirements and enforce our Terms of Use.

4. Legal Basis for Processing (GDPR Compliance)

– Your explicit consent
– The necessity to fulfil our contract with you
– Our legitimate interests in operating and improving our services
– Compliance with legal obligations

5. Data Sharing and Disclosure

– Service Providers: Trusted partners (e.g. hosting, analytics, customer support) who process data on our behalf under strict data protection agreements
– Legal Requirements: If required to comply with applicable laws or respond to valid legal requests
– Business Transfers: In case of a merger, acquisition, or reorganisation, data may be part of the transferred assets

6. International Data Transfers

If your information is transferred outside your country (e.g. for cloud hosting), we ensure that adequate safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms are in place to protect your data.

7. Data Security

We use industry-standard security measures to protect your data from unauthorised access, loss, or misuse. While we strive to ensure complete security, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once no longer needed, data is securely deleted or anonymised.

9. Your Rights

– Access – Obtain a copy of your personal data
– Correction – Update or correct inaccurate or incomplete data
– Deletion – Request deletion of your data (right to be forgotten)
– Objection – Object to specific uses of your data, such as marketing
– Data Portability – Receive your data in a portable, machine-readable format

To exercise these rights, please contact us at info@sciency.africa. We will respond within 30 days, in line with applicable regulations.

10. Cookies and Tracking Technologies

Our platform uses cookies to enhance user experience and gather analytics. You may control cookie preferences through your browser or platform settings. Upon your first visit, we present a cookie banner for consent. Disabling some cookies may affect platform functionality.

11. Children’s Privacy

Sciency Africa’s platform is primarily designed for use by educators and parents to support children’s learning. We do not knowingly collect personal data directly from children without the involvement of a responsible adult such as a parent, teacher, or guardian.

Where children’s learning data is processed, it is handled under the supervision of authorised adults or institutions who facilitate access to our services. We recommend that all users under the age of 16 engage with our platform through a school or adult facilitator to ensure appropriate oversight.

12. Updates to This Policy

We may revise this policy occasionally. Updated versions will be posted on this page with a revised effective date. Please review it periodically to stay informed.

13. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Sciency Africa
Email: info@sciency.africa
Website: www.sciency.africa